Shipping & Delivery Policy

At Pal Diesel Service, we are committed to delivering your orders safely and on time. This Shipping & Delivery Policy explains our shipping process, estimated delivery timelines, and important shipping information.

Order Processing

Orders are processed on all business days (Monday to Saturday), excluding public holidays.
Most orders are processed within 1–2 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.

Shipping Coverage

We currently deliver across the world. For international shipping, customers are requested to contact our support team before placing an order.

Delivery Time

Estimated delivery timelines may vary depending on your location:

Metro Cities: 5–7 Business Days
Tier 2 & Tier 3 Cities: 3–7 Business Days
Remote Areas: 5–10 Business Days

Please note that delivery times are estimates and may be affected by weather conditions, courier delays, public holidays, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before completing your purchase.

We may also offer free shipping on selected products or promotional offers.

Order Tracking

Once your order has been shipped, you will receive tracking details via email, SMS, or WhatsApp (where applicable), allowing you to monitor your shipment in real time.

Delivery Attempts

Our courier partners may attempt delivery multiple times. If the package cannot be delivered due to an incorrect address or customer unavailability, additional shipping charges may apply for re-dispatch.

Damaged or Missing Packages

If your package arrives damaged or appears tampered with:

Do not accept the package if possible.
Contact us within 24 hours of delivery.
Share photographs of the package and product for quick resolution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Pal Diesel Service is not responsible for delays or failed deliveries caused by incorrect address information.